Privacy Policy
Last updated: August 24, 2026
Lucero Global S.L. (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect through luceroglobal.com, why we collect it, and the rights you have under the EU General Data Protection Regulation (GDPR).
1. Who we are
Lucero Global S.L.
Carretera Tres Casas 23, Bajo A
40003 Segovia, Castilla y Leon, Spain
Email: info@luceroglobal.com
Phone: +34 647 028 188
2. What data we collect
We collect information in the following ways:
- Contact form: when you fill in our contact form we collect your full name, company, email address, phone/WhatsApp number, country/market, and the message you send us.
- Website analytics: once you accept cookies, we use Google Analytics to understand how visitors use our site (pages viewed, general location, device type). This data is collected via cookies, as described in our cookie banner.
- Chat widget: if you interact with our SiteLeads chat widget, the messages and contact details you provide there are collected so we can respond to you.
3. Why we collect it
We use this information to: respond to your enquiries and requests for quotes; provide information about our products and services; operate, maintain and improve our website; and comply with legal obligations. Where analytics cookies are used, this is only after you give consent via our cookie banner.
4. Cookies
Our website uses a cookie consent banner that lets you accept or reject non-essential cookies. Strictly necessary cookies (needed for the site to function) are always active. Analytics cookies (Google Analytics) are only set once you click “Accept All.” You can change your preference at any time by clearing your browser’s cookies for this site and reloading the page.
5. Sharing your data
We do not sell your personal data. We may share it with trusted service providers who help us run our website and business, such as our hosting provider, Google (Analytics and Search Console), and SiteLeads (chat widget), each of which processes data under its own privacy terms and, where required, a data processing agreement with us.
6. How long we keep your data
We keep personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law, after which it is deleted or anonymised.
7. Your rights under the GDPR
If you are in the European Union, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data; object to or restrict certain processing; and request portability of your data. To exercise any of these rights, contact us at info@luceroglobal.com. You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Espanola de Proteccion de Datos, AEPD) at www.aepd.es.
8. International transfers
Some of our service providers (for example, Google) may process data on servers located outside the European Economic Area. Where this happens, we rely on their compliance with appropriate safeguards such as the European Commission’s Standard Contractual Clauses.
9. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it was last revised.
10. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@luceroglobal.com or +34 647 028 188.
This is a basic Privacy Policy template provided for general guidance and does not constitute legal advice. We recommend having it reviewed by a qualified lawyer to ensure full compliance with GDPR and Spanish data protection law.